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Tag: Peter Drucker

The most important thing in communication is hearing…

The most important thing in communication is hearing what isn’t said.

Peter Drucker

Format QuotePosted on 20150425Categories GeneralTags Communication, Peter Drucker, QuoteLeave a comment on The most important thing in communication is hearing…

Quality is what the customer gets

Quality in a service or product is not what you put into it. It is what the customer gets out of it.

Peter F. Drucker

Format QuotePosted on 20150316Categories GeneralTags Customer, Peter Drucker, Quality, QuoteLeave a comment on Quality is what the customer gets

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